All reference to ‘we’ and ‘our’ refers to KBS Sound, and likewise reference to ‘you’ and ‘your’ refers to any purchasing or potential customer of KBS Sound.

KBS Sound exists primarily to serve churches throughout the UK. This does not mean that we are unwilling or unable to supply other groups or individuals, but simply that the products and services that we offer reflect this commitment.

We will endeavour to be as honest and unprejudiced as possible in regard to the information and advice we give; that information and advice being based on over 30 years of experience in the pro-audio / sound reinforcement industry.

KBS Sound do not offer account facilities, therefore all orders are on a payment with order basis. Until payment is received the order is not confirmed. If payment for an order is made verbally by credit card, we will endeavour to inform you of any item/s that are not in stock, and subsequent expected delivery time/s. If you decide to place the item on back order, we will undertake to deliver your order at the earliest opportunity.  In the rare event that the delay exceeds 28 days, we will attempt to contact you and inform you of the progress of your order. Please note that until the 28 days have passed, we regret that we are not able to offer a refund on a back ordered item.

The same procedure applies to all non-verbal orders including orders placed by cheque, with the exception that, in the event of an item/s being out of stock at the point of order, we will only contact you after the 28 day period has expired.

If payment is made by cheque, goods may not be despatched until the cheque has cleared.

With all orders, we will be happy to advise you of the intended delivery day. Please ensure that this is requested at the point of order and a daytime contact phone number is provided.

Please note that whilst every attempt is made to ensure that orders are delivered on the required day, we cannot guarantee this as we use a third party carrier who, although contracted to KBS Sound, are not in the employee of KBS Sound. If for any reason you are unhappy with the condition, manner or time of your delivery, please inform us immediately. It is the customers responsibility to check that goods are received in working condition. All damages & shortages or faulty goods must be reported to KBS Sound within 3 working days of reciept.

All items that are supplied by KBS Sound carry at least a one-year limited manufacturers warranty. For products that have extended warranties, please see warranty/registration information supplied with individual items.

In the event that an item develops a fault, KBS Sound will arrange to have the item collected and returned to the manufacturers for repair at our expense, provided that the item is still within the manufacturers warranty period and the fault is not as a result of misuse. 

In an attempt to speed up repair or replacement, an item that is returned to KBS Sound must have a returns authorisation number, which is available from our sales/help line. Please note that without a valid returns authorisation number, for security reasons, goods will not be accepted back.

Packing the item securely is the responsibility of the sender. It is strongly suggested that the original packaging is retained for such situations. Returns authorisation numbers remain active for 21 days from date of issue. Please note that in the event of a warranty claim WE ARE ON YOUR SIDE! We will do everything possible as quickly as possible – and you don’t have to join a queue when you telephone us!

All items returned to KBS Sound, for whatever reason, must be packaged in an outer packaging so that the contents are not advertised.

Unwanted goods may be returned for a refund on the condition that we are informed immediately, they are returned within 7 days of your receiving them, they are in as-new condition and in the original packaging with no shipping labels attached to the manufacturers original packaging. It is the customers responsibility to return unwanted items and a restocking charge will be made in such situations. Carriage charges cannot be refunded.

It is the responsibility of the customer to ensure that the product being purchased is suitable for the purpose intended. KBS Sound will do everything possible to provide you with all the information available (size, weights, features, diagrams, pictures, etc) prior to purchase to ensure that you get the product that is best suited to your requirements.

In one year alone, 65% of the warranty items returned to KBS Sound, which had been reported as faulty, proved to have no fault but were simply a 'user problem'. Because of this, any item that is returned for repair that is found to have no fault will incur a carriage charge. Manuals are supplied with all equipment and free advice is available via our sales/help line if 'set-up problems' occur.